Vernon Hill at Metro Bank is extraordinary. They are athletes, Nobel Prize winners, and heads of state. They are role models who inspire others not only to follow in their footsteps, but to do better, dream bigger. But, where, I ask you, are the customer service role models? Where are those people who have made … Read moreWhere Are The Role Models?
Keep Those Complaints Coming, complaints are look at normally as pitfalls or as a failure when they should be seen as an opportunity for growth! Don’t run or try to hide from them all they can do it help you build a better business. Check out my current media release on the crucial topic of … Read moreA New Year and A New Look at Complaints