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Depart for Moscow today and have a great seminar with Wimm-Bill-Dann Foods which is going to be outstanding! Check back next week for photos and video of my seminar. Great new article in HR Brand head on over to read “Effective training and development tools for sales reps”

Back in Minnesota

Just back from the great NYC! Had a great time. My wife’s dog won at Westminster’s Dog show you can find out more by taking a look at her website While I was gone I had a few new articles published. Head on over take a look.

February CCST, New York here I Come!

Have another great article about customer service strategy from Brainity in Russian. Head on over to their site and check it out! I will be traveling to New York this weekend looking forward to a great trip! We just finished the CCST here is a link to a few photos enjoy!