Month: March 2011

Two new published articles written by John Tschohl came out today. The first, Customer Service Myths: If You Believe Them, You’re in Trouble, appeared in 4Hoteliers.com, a Hospitality, Travel, and Hotel News website today. In the article, I describe 3 common myths surrounding Customer Service and explains how to debunk them. Click here to read the full story. Across the … Read more

On February 25, I was the keynote speaker for Wimm-Bill-Dann Foods/PepsiCo in Moscow, Russia. The speech was very well-received by everyone, from the lowest-level employee to the Vice President (pictured below). Wimm-Bill-Dann Foods emphasizes a passion for customer service and showed it through their enthusiasm during the presentation. Below: John Tschohl in Moscow with Ruslan … Read more