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8 Critical Steps On How To Create A Service Culture

In today’s competitive economy, good service is nice but, it will not keep customers from looking at your competition. You need awesome, incredible and WOW service consistently. I want to share several critical steps necessary to create a service culture with good customer service skills so every employee knows the “Customer Is King.” Step One:  Drive … Read more

The Customer Service Empowerment Revolution

The Wall Street Journal had a Review published on Saturday, entitled “The Customer As A God“, that lays out a view of the future where customers are totally empowered.  I encourage you to check out the article.  Then ask yourself whether your organization treats your customers as if they are cattle.  If you have a … Read more