Month: September 2013

Most companies think they provide great customer service. However, a recent survey conducted by Echo Research for American Express found there is still room for much improvement for most companies when it comes to providing great customer service. The survey, which was conducted in the U.S. and ten other countries, found that: 1 out of … Read more

Recently my wife Pat, went for a health evaluation (physical) at the Mayo Clinic in Rochester Minnesota. During the evaluation they discovered a hernia that needed to be removed so they scheduled a surgery for the following day. The Mayo Clinic in Rochester Minnesota is highly ranked for quality more often than any other academic … Read more