Month: March 2014

Would you enter the Olympics if you knew that only a little over 2% (2.785714%) of the Olympians would walk out of Sochi with a gold medal?  There were a total of 98 events in 15 winter sport disciplines. At the finish of the Olympics in Sochi the US had 9 Gold medal winners, 12 Bronze … Read more

How do you rate your company’s customer service experience?  A recent Forrester study found that 80% of American companies believe they’re on the mark. Unfortunately, only 8% of customers agree and studies show that employee egagement – or lack of it- could be to blame.  A current Gallup poll reveals that 7 out of 10 … Read more