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Handling Irate Customers & Difficult Situations

It’s a tough job but somebody’s gotta do it. Facing off with a screaming, unreasonable, irrational customer represents the ultimate test of any employee’s service skills. It can take you to your breaking point if you are not aware and careful. Staying grounded and above the fray requires you to find inner strength, and persevere beyond … Read moreHandling Irate Customers & Difficult Situations