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Customer Service Strategy in Healthcare

Watch Customer Service Strategy in Healthcare on YouTube here Hi. I’m John Tschohl. I’d like to talk about, how can we implement the customer service strategy in health care. There’s so much money available for health care. The customer service tends to be weak. There’s so many different options and competitors that you have in … Read moreCustomer Service Strategy in Healthcare

Giving Customers Something They Never Saw Coming

The perfect example is Northeast Delta Dental. They did their homework. They communicate with their customers, their employees, and their community and have been doing so for the past 20 years! Northeast Delta Dental’s Guarantee of Service Excellence  SM  program. Each year I share results from Northeast Delta Dental, a dental benefits company with more … Read moreGiving Customers Something They Never Saw Coming

Customer Service Strategy for Telecom

Watch Customer Service Strategy for Telecom on YouTube here Hi, I’m John Tschohl. I think the way to grow your business, to compete more effectively, and that’s to provide an incredibly customer experience, so that your customers fall in love with your Telecom company. That means every single person, every single transaction has to be … Read moreCustomer Service Strategy for Telecom