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Watch Customer Service Strategy for Local Government on YouTube I’m John Tschohl. I’d like to talk about the service strategy for local government. I happen to live in Bloomington, Minnesota. I think it’s probably one of the most customer service driven cities in the world. If you want to improve the customer experience, if you … Read more
Watch Customer Service Strategy for Life Insurance on YouTube here Hi, I’m John Tschohl. I’d like to talk about the customer service strategy for life insurance that can grow your business. I think you really have two core customers, you’ve got the agent, the broker, the person that is selling you insurance and then secondly … Read more
Watch Customer Service Strategy in SCM on YouTube Hi. I’m John Tschohl. I’d like to talk about how do we implement a service strategy in supply change management? How do we differentiate ourselves? How do we create this relationship with our customers so that we are the provider of choice? There are so many different … Read more
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