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How to Increase the Value of Your Company by 25%

If you focus on your competition, you will constantly be playing catch-up.    While you and your competitors are busy fighting over fractions of a market-share point, someone else will come in and completely change the game. In May of 2003, I experimented with 9 service leaders. I invested $1,000 in each of the below service … Read moreHow to Increase the Value of Your Company by 25%

There’s No Place Like Home….The Home Depot

Passionate About the Customer Experience. This is the world’s largest home improvement retailer, with stores averaging approximately 104,000 square feet of enclosed space and approximately 24,000 additional square feet of outside garden area. They had 2,274 Home Depot stores at the end of fiscal 2015. Sales grew $5.3 billion to $88.5 billion, an increase of 6.4% from fiscal 2014. In … Read moreThere’s No Place Like Home….The Home Depot

Customer Service Recovery for Restaurants

watch “Customer Service Recovery for Restaurants” on YouTube    Hi I’m John Tschohl I’d like to talk about customer service recovery for restaurants You know, if there is an industry that seems to have more problems and more difficulties, its gotta be in the restaurant business. So when I talk about service recovery, I’m talking … Read moreCustomer Service Recovery for Restaurants

Customer Service Recovery for Healthcare

watch “Customer Service Recovery” on YouTube  Hi. I’m John Tschohl. I’d like to talk about how we can use customer service recovery for healthcare to eliminate some of the customer complaints. To get customers to come back. Now you might call them patients, I like to call them customers. In your healthcare operation, whether you … Read moreCustomer Service Recovery for Healthcare