Month: November 2016

You have just entered Customer Service Hell. It’s the phone call looped through a frustrating automated system known as IVR (Interactive Voice Response)-you know, the one where you “Press 1 to continue in English” and “Listen closely to our list of options, as they may have changed.” Or, “Please call back during our normal working … Read more

   Trying not to become a screaming, unreasonable, irrational customer!  A recent experience with Fitbit tested me and I had all I could do to stay grounded and above the fray. Before our Worldwide Conference, our VP of Africa, Murtaza Versi, asked me to do him a favor and order a wristband from Fitbit for … Read more