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John Tschohl Seminars
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Month: February 2017

Who is the Most Customer Driven Firm in the World?

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They have 180 employees. Using their Service Guarantee, market share has increased from 20 percent in 1996 when Tom Raffio took over as President and CEO in their 3 states to 60 percent in Maine, and 75 percent in New Hampshire and Vermont.  How many insurance companies in the world can claim this kind of … Read more