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If You Want an Employee to Make an Empowered Decision, It Takes 2 Miracles at One Time.

My definition of empowerment is getting an employee to make a fast decision, on the spot, in favor of the customer. This means your employee has to bend the rules… in favor of the customer. If the customer wins, your organization wins. The single most important goal of every employee should be to have an … Read moreIf You Want an Employee to Make an Empowered Decision, It Takes 2 Miracles at One Time.