NO Ifs, NO Ands and No Buts. Your Satisfaction is Guaranteed or Your Money Back!
If you want to differentiate your company in the marketplace, then you need to show how you can dramatically deliver service and products faster than your competitors. Amazon does it. Apple does it. Why don’t you? Recently, one of my employees was having a problem with an item shipped to her from Amazon. She needed … Read more
There are a variety of core skills or steps necessary to become a Service leader. Take these 7 skills and implement them into your Customer Service Practices today! 1. Eliminate Dumb Rules: You can have great people but really dumb policies and rules. For example most firms use IVR to avoid talking to customers. Any firm … Read more
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