I believe in the US too many employees believe lying is good customer service. Their focus is to make customers feel happy instead of telling them the truth. It appears to happen more in the US than other countries. Rather than telling the truth and having an irate customer too many employees lie to cover … Read more Is Lying Good Customer Service?
I am convinced that if you master the service culture, your results can also be dramatic. Year after year, Metro Bank proves my point. Metro Bank spends virtually no money on advertising. Please read carefully the attachment. Remember they opened July 29, 2010 with 4 locations. The first new bank in London in 163 years. … Read more The Apple of Banking – An Amazing 2017 for Metro Bank