Providing outstanding customer service at the right price is the “Golden Rule” of most companies. It’s worth remembering that we all experience customer service every day. Customer service is a critical piece of your business, and you should fine-tune it as much as you can. Here are some well-known facts on customer service …. Fact: … Read more Are You Guessing on Your Quality of Customer Service?
Every organization makes mistakes daily. Things go wrong and bad stuff happens no matter how committed we are to great service. When this happens, the frontline employee often takes the brunt of your customer’s wrath. Not every customer is nice and often uses derogatory language. When things blow up the customer can get very excited … Read more Service Recovery and Handling Irate Customers