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The Religion of Empowerment at Disney I have such a passion for taking any company and introducing them to the power of delivering awesome customer service. It’s the focus of every one of my books. I have been passionate about it and continue to preach on the subject. It is my guide to delivering exemplary … Read more
Successful people are obsessed with learning. They out-learn everyone around them. They’re voracious readers. Warren Buffet, Bill Gates, Mahatma Gandhi, and Disney CEO Bob Iger read and learn. They finish newspapers, books, audio books, journals, and magazines like Harvard Business Review, Inc, or Forbes while their not-so-committed peers waste their time on worthless entertainment. I … Read more
Most firms feel their customer service is good. The question is does that provide customer loyalty and more sales. Is Good Service enough? In the US firms spend all their money doing Surveys. They feel it’s the thing to do, the same as everybody else does. They include a survey for almost everything you buy … Read more
First let me clarify the value of quality service. I believe that great service retains the customers you already have, attracts more customers, and develops a reputation that encourages customers to do business with you in the future. Are you guilty of the following customer service crimes? Telephone torture… Too many firms worship at the … Read more
