Even the most successful companies are in constant competition for business. What sets them apart often boils down to one factor…outstanding customer service. I have spent 44 years focused on customer service. I have written hundreds of articles, as well as 7 books on the topic. I have also been interviewed on television and radio … Read more Success is Staring You Right in the Face
In a September 2018 Money magazine article, authors Megan Leonhardt and Shawn M. Carter did a nice job of showing the value of investing $1000. Very few executives want to copy Jeff Bezos the founder and CEO of Amazon. Sales in 2018 increased $41.9 billion a 31% increase in sales. I suspect this year they … Read more If you invested $1,000 in Amazon in 1997, How Much Would You Have Now?