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A Relentless Model Starting 1995 -2020 Using a Service Guarantee
I started working with Tom Raffio of Delta Dental in 1990 with the Guarantee of Service Excellence when Tom and Bob Hunter implemented it on April 1, 1990, at Delta Dental of Massachusetts. In 1995 when he became CEO of Northeast Delta Dental Tom again implemented the Service Guarantee Tom is Relentless. Now focusing on … Read more