NO Ifs, NO Ands and No Buts. Your Satisfaction is Guaranteed or Your Money Back!

Service Recovery: How to Take a Customer from Hell to Heaven in 60 Seconds or Less

Everyone makes mistakes. When you screw up and say, “I am sorry. Our mistake.” it is good customer service but NOT Service Recovery. Most organizations never admit mistakes and less than 1% practice Service Recovery. Keeping customers is critical to your growth. Gaining a new customer is expensive. When you lose one it is super … Read more