NO Ifs, NO Ands and No Buts. Your Satisfaction is Guaranteed or Your Money Back!

Our Blog

Customer Service Myths

Most CEOs and other executives don’t fully understand customer service and its huge impact on sales and profits for their organizations. They don’t understand what

Read More »

Wimm-Bill-Dann Foods

On February 25, I was the keynote speaker for Wimm-Bill-Dann Foods/PepsiCo in Moscow, Russia. The speech was very well-received by everyone, from the lowest-level employee

Read More »

Moscow

Depart for Moscow today and have a great seminar with Wimm-Bill-Dann Foods which is going to be outstanding! Check back next week for photos and

Read More »

Back in Minnesota

Just back from the great NYC! Had a great time. My wife’s dog won at Westminster’s Dog show you can find out more by taking a

Read More »

Happy Holidays

Here at Service Quality Institute we have had an amazing year! We have connected with a great many people all over the world, and have

Read More »