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Where Are The Role Models?

Vernon Hill at Metro Bank is extraordinary. They are athletes, Nobel Prize winners, and heads of state. They are role models who inspire others not only to follow in their footsteps, but to do better, dream bigger. But, where, I ask you, are the customer service role models? Where are those people who have made … Read more

A New Year and A New Look at Complaints

Keep Those Complaints Coming, complaints are look at normally as pitfalls or as a failure when they should be seen as an opportunity for growth! Don’t run or try to hide from them all they can do it help you build a better business. Check out my current media release on the crucial topic of … Read more

Happy Holidays

Here at Service Quality Institute we have had an amazing year! We have connected with a great many people all over the world, and have empowered even more! Everyone here at SQI wants to wish you a happy and safe holiday and looks forward to 2011, where we will expand the service culture to new … Read more

Empowered Role Models

“If you don’t believe me, believe them.” It’s a way of life—or, at least, it should be. I’m talking about empowerment. If you want to grow your business and ensure its continued success, it’s absolutely essential that you empower your employees to take care of your customers. Doing so will eliminate the need to micromanage … Read more