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Are Your Employees Empowered?

Are your employees empowered to make decisions on the spot in favor of the customer? Your single goal should be to have over happy customers. Too many things go wrong each day. You want your employees to understand they are in customer service and their number one responsibility is to take care of customers. If … Read more

Empowerment: The Backbone of Great Service

Empowerment is critical to any organization that wants to be a Service Leader. It is the most difficult skill to teach and get employees to use. Empowerment means all employees have to make fast decisions on the spot in favor of the customer. The fear is that an employee may give away the store. The … Read more