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I just tried to buy another Bluetooth headset for my son for his birthday at Best Buy. The employee was not very effective. He could not find my account after giving him my phone number 3 times. I asked for a manager. It took him a few seconds to find my account and I told … Read more
Customer service sucks. It is worse today than in 1979 when I decided to do something about customer service and developed the world’s first customer service program, Feelings which was released in January 1980. Today my son, Matthew, who is in Minneapolis for 4 days with his family, wanted to go to Wally’s in Bloomington, … Read more
The biggest problem of many CEO’s is that they are not relentless when it comes to customer service. The exception to the rule is Tom Raffio, President of Northeast Delta Dental since 1990. I have been following Tom since 1990 and since I have known him one thing stands out to me and that is … Read more
