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John Tschohl Seminars

Improve Your Customer Service with the Service First Video Series

Trust the Service Quality Institute

John Tschohl, founder of the Service Quality Institute, has been a pioneer in the customer service training industry for over 40 years, implementing customer service training programs for over 20,000 organizations around the world.

  • Free Shipping worldwide
  • A Complete Facilitator’s Manual with exercises, insights, and talking points.
  • A Power-Point Presentation to enhance your training program experience
  • A Printable Certification Template

Here is a segment from our Service First Video Library on how to deal with irate customers:

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Fill out the form below to receive your introductory materials, an ebook and the first video in our series – completely free.