I just returned from spending a week in Almaty Kazakhstan helping KMF.kz the largest microfinance firm in Central Asia with 110 locations and 1771 employees drive a service culture. It is always exciting to see a leadership team excited about mastering the Proven Process for creating a Service Culture. They understand this is all about Strategy.
I spent 2 days visiting their locations and their competitors which I was able to use in my 2-day seminar. I have been working in Kazakhstan since 2013. A great country.
Here is a short video of a segment on empowerment below.
Here is my KMF introduction.
Live testimonials in English and Russian from Dalida Davlyatshina, Managing Director and Shalkar Zhussupov, Chairman of the Management Board are here






Arman Abylaykhan (far right) Director of Credit Department.



