I just returned from spending a week in Almaty Kazakhstan helping KMF.kz the largest microfinance firm in Central Asia with 110 locations and 1771 employees drive a service culture. It is always exciting to see a leadership team excited about mastering the Proven Process for creating a Service Culture. They understand this is all about Strategy.
I spent 2 days visiting their locations and their competitors which I was able to use in my 2-day seminar. I have been working in Kazakhstan since 2013. A great country.
Here is a short video of a segment on empowerment below.
Here is my KMF introduction.
Live testimonials in English and Russian from Dalida Davlyatshina, Managing Director and Shalkar Zhussupov, Chairman of the Management Board are here