Learn how to make on-the-spot decisions with confidence. Discover how permission to perform and please customers will give you the keys to the Kingdom of Empowerment so you and your organization can rise to greater levels of success.
- A user-friendly 170 page count page Leader Guide
- A set of 2 DVDs for a leader (facilitator) to train a group of participants
Implemented in 2 sessions, spaced one week apart of 2-3 hours each.
(3-4 hours each in developing countries)