Service begins the moment a customer comes into contact with you. Words and actions set the tone for your customer’s experience. The Exceptional Service program sharpens employee service skills to consistently provide the ultimate customer experience.
- A user-friendly 80 page count page Leader Guide
- A DVD for a leader (facilitator) to train a group of participants
Implemented in 1 session of 2-3 hours each.
(3-4 hours each in developing countries)