Facilitator Package Smile

Description

A genuine smile can change everything– for the customer, your colleagues, and yourself. Sharing a smile costs you nothing, but it invites customers to engage with you. It shows that you care and are willing to provide quality service. It instantly tells your customers:

• “I like you.”
• “I care about you as a person.”
• “I value you.”
• “I care about your needs.”
• “I’m ready to help.”

Package Includes:

• A user-friendly 115 page Leader Guide
• A flash drive with 40 minutes of video for a leader (facilitator) to train a group of participants

Implemented in 1 session of 3-4 hours.
(4 hours each in developing countries)