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Facilitator Package Smile

1 Facilitator Guide + 1 Flashdrive



A genuine smile can change everything– for the customer, your colleagues, and yourself. Sharing a smile costs you nothing, but it invites customers to engage with you. It shows that you care and are willing to provide quality service. It instantly tells your customers:

  • “I like you.”
  • “I care about you as a person.”
  • “I value you.”
  • “I care about your needs.”
  • “I’m ready to help.”

Package Includes:

  • A user-friendly 115 page Leader Guide
  • A flash drive with 40 minutes of video for a leader (facilitator) to train a group of participants

Implemented in 1 session of 3-4 hours.
(4 hours each in developing countries)

Additional information

Weight 48 oz
Dimensions 13 × 12 × 3 in
Video Option

DVD's, Flashdrive


English, Spanish


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