FEELINGS achieves a positive transformation in employees by increasing awareness of customer needs, improving skills for dealing with customers, increasing employee’s self-worth and improving communications and cooperation with other employees.
- A user-friendly 140 page count page Leader Guide
- A set of 3 DVDs or 1 Flashdrive for a leader (facilitator) to train a group of participants
Implemented in 3 sessions, spaced one week apart of 2-3 hours each.
(3-4 hours each in developing countries)