Introductory Start-up Package - Service Quality Institute

Description

FEELINGS for PROFESSIONALS has just been totally rewritten and filmed. Everything is new. Feelings is the world’s first customer service program. It has been updated over 10 times in the last 30 years. This highly acclaimed program achieves a positive transformation in employees by increasing awareness of customer needs, improving skills for dealing with customers, increasing employee’s self-worth and improving communications and cooperation with other employees.

You will see an immediate improvement in behavior and attitudes. Your employees will care more about their customers and about their jobs.

A user-friendly 128 page count page Leader Guide
A set of 3 DVDs for a leader (facilitator) to train a group of participants
25 Participant Packages. An easy to read 128 page Participant Book for participants to follow along
Quality technique card
Certificate of accomplishment

Implemented in 3 sessions, spaced one week apart of 2-3 hours each.
(3-4 hours each in developing countries)

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