Feelings is the world’s first customer service program. It has been updated over 10 times in the last 30 years. This highly acclaimed program achieves a positive transformation in employees by increasing awareness of customer needs, improving skills for dealing with customers, increasing employee’s self-worth and improving communications and cooperation with other employees.
Now all online – you get instant access!
The program includes:
- 18 Video Training Lessons – Short to-the-point and easy to learn lessons that engrain the training so you benefit immediately.
- Downloadable lessons and assignments – Practice and implement as you learn – it’s the way to ensure success and build habits!
- Downloadable Technique Card – To keep in front of you and keep the techniques top-of-mind as you work.
- Certificate of Completion – A certificate of completion and accomplishment from the leader in customer service training, Service Quality Institute.