Distinguish your organization from the competition in the way it handles customer complaints. Dealing with irate customers is one of the most pressure-packed experiences you will ever encounter on any job.Remember… difficult situations can go from bad to worse in a hurry.
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- 38 Video Training Lessons – Short to-the-point and easy to learn lessons that engrain the training so you benefit immediately.
- Downloadable lessons and assignments – Practice and implement as you learn – it’s the way to ensure success and build habits!
- Downloadable Technique Card – To keep in front of you and keep the techniques top-of-mind as you work.
- Certificate of Completion – A certificate of completion and accomplishment from the leader in customer service training, Service Quality Institute.