In today’s competitive higher education environment, colleges and universities need to be concerned with the messages they send to their current and prospective students. This program provides the most comprehensive customer service training designed specifically for colleges and universities.
Kick off training right-away with this easy to use Facilitator and Participant Package for 25 Participants!
- A user-friendly Leader Guide
- A DVD for a leader (facilitator) to train a group of participants
- 25 Participant Packages. An easy-to-read 140 page Participant Book for participants to follow along
- Quality technique card
- Certificate of accomplishment
Implemented in 3 sessions, spaced one week apart of 2-3 hours each.
(3-4 hours each in developing countries)