FEELINGS achieves a positive transformation in employees by increasing awareness of customer needs, improving skills for dealing with customers, increasing employee’s self-worth and improving communications and cooperation with other employees.
Kick off training right-away with this easy to use Facilitator and Participant Package for 25 Participants!
- A user-friendly 140 page count page Leader Guide
- A set of 3 DVDs for a leader (facilitator) to train a group of participants
- 25 Participant Packages. An easy to read, easy to follow Participant Book for participants to follow along
- Quality technique card
- Certificate of accomplishment
- Customer Service Performance Standard
Implemented in 3 sessions, spaced one week apart of 2-3 hours each.
(3-4 hours each in developing countries)