Description
Smile is a one session program of 3-4 hours. A first impression can change everything. Customers appreciate being greeted with a genuine smile. An employee might interact with many customers each day, but for each one of those customers, their time with this employee is a unique encounter.
Package Includes:
- An easy-to-read 74 page Participant Book for participants to follow along
- Customer service performance standard
- Quality technique card
- Certificate of accomplishment
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