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Participant Package Smile

1 Participant Book, 1 Customer Service Performance Standard, 1 Quality Technique Card, 1 Certificate of Accomplishment



Smile is a one session program of 3-4 hours. A first impression can change everything. Customers appreciate being greeted with a genuine smile. An employee might interact with many customers each day, but for each one of those customers, their time with this employee is a unique encounter.

Package Includes:

  • An easy-to-read 74 page Participant Book for participants to follow along
  • Customer service performance standard
  • Quality technique card
  • Certificate of accomplishment


Additional information

Weight 8 oz
Dimensions 12 × 10 × 13 in


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