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Participation Package

1 Participant Book, 1 Customer Service Performance Standard, 1 Quality Technique Card, 1 Certificate of Accomplishment



Service Quality Institute gives you strategies and techniques to enhance customer service in even the most stressful situations with the Handling Irate Customers guidebook. The easy to read and easy to follow participant book allows staff members to follow customer service leaders through the program and learn, discuss and use strategies for resolving frustrations under pressure.

When conflicts arise, expectations aren’t met or questions are not resolved, this causes customers to become frustrated, causing stress for themselves and staff members. Success in these situations will help to improve customer relationships, solve problems within the organization and help employees take the next step up the ladder in the organization. With questions answered and frustrations resolved, customers are more likely to return, share with others or leave positive reviews of their problem-solving experience.

Enhance customer relationships and build a service culture with organized strategies for business leaders, managers, supervisors and staff members. Learn more about the SQI’s customer service books, seminars, DVDs and other materials online or call for more information.

Success under pressure will help you take the next step up the ladder within your organization. Dealing with irate customers is one of the most pressure-packed experiences you will ever encounter on any job.Remember… difficult situations can go from bad to worse in a hurry. Download Brochure

Additional information

Weight 8 oz
Dimensions 9 × 6 × .5 in


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