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Servicio al Cliente
$19.95
Description
Customer service is the new standard by which consumers judge a business. Achieving Excellence Through Customer Service reveals how to make exceptional customer service not merely a slogan but a central focus of management strategy. It provides a complete action plan — including tested techniques and solutions from America’s top service-driven films like Federal Express and Marriot — to quickly implement this new key to sustained profits. Includes all the new ways to establish caring, dependable, and speedy service that brings customers back.
Additional information
| Weight | 32 oz |
|---|---|
| Dimensions | 9 × 6 × 1 in |
Achieving Excellence Through Customer Service reveals how to make exceptional customer service not merely a slogan but a central focus of management strategy.
100% Money Back Guarantee
We believe in our products, and you will too! Every program you purchase at Service Quality Institute comes with our Lifetime Satisfaction Guarantee. Train your workforce with our programs, and if for any reason you are not completely satisfied, return the materials for a full refund. No time restrictions.
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