A Certified Trainer will teach the material of any program to a person within your organization for that person to train individuals at your organization. Included are Participant Packages.
Knowledgeable and confident company leadership is essential to maintaining successful customer service training among all staff members. Service Quality Institute reaches the top level of business leadership and introduces effective, efficient customer service strategies through the one day Train-the-Trainer seminar.
The seminar is specially crafted to instruct upper-level managers on successful customer service techniques, and how to effectively disseminate the information and train other employees. A certified trainer will teach the material of the Handling Irate Customers program and also share training techniques so the students may then become the trainers when they return to their organization. With effective customer service training starting at the top of the organization, all employees will learn by example and follow uniform guides to handle any situation that arises. Your organization and employees at every level will be oriented towards customer satisfaction, thereby increasing customer loyalty and strengthening your customer base.
The training session and materials may accommodate as many participants as you need, and can be conducted in several languages. Order customer service books online or reserve customer service training sessions today. For more information on any sessions or materials contact Service Quality Institute.