NO Ifs, NO Ands and No Buts. Your Satisfaction is Guaranteed or Your Money Back!

Certification Seminar Testimonials

May 20-23, 2024 Certification Seminar Testimonials


May 22-25, 2023 Certification Seminar Testimonials

Jose Luis De Alba, CEO, Incipio Ventures, Guadalahara, Mexico
Watch Jose’s Testimonial


Rita Heritage, Manager in Charge, H.E.B.
Houston, Texas
Watch Rita’s Testimonial

Bernard Muhongo, Cabinet Office, Government of the Republic of Zambia, Lusaka Zambia
Watch Bernard’s Testimonial

Dara Thao Mong, Office Manager, Sedation & Implant Denistry. St. Paul, Minnesota
Watch Dara’s Testimonial

Chama Chilambwe, Acting Director-Finance &
Zambia Development Agency, Zambia
Watch Chama’s Testimonial

Osvaldo Aufiero, President, Aufiero Informatica
Buenos Aires, Argentina
Watch Osvaldo’s Testimonial

Esther Kawina, Cabinet Office, Government of the Republic of Zambia, Lusaka Zambia
Watch Esther’s Testimonial

Khanh Hoang Lehuu, Store Manager, e POD Plus Minnetonka, Minnesota
Watch Khanh’s Testimonial

Annabel Zulu, Human Resource Manager, Zambia Development Agency, Lusaka, Zambia
Watch Annabel’s Testimonial

Mark El-TineVice President Boliva, Service Quality Institute, Santa Cruz, Boliva
Watch Mark’s Testimonial

Jalisa Henry-JordanCustomer/Member Experience Coordinator, Barbados Public Workers’ Co-operative Credit Union Limited, Barbados
Watch Jalisa’s Testimonial

Aneta Korobkina, Partner in Russia. 
Video in Russian.

Pat Porras, SQI’s CCST Trainer

Certified Trainer

Certified Customer Service Trainer (CCST)
4 Day Investment

Who Should Attend: Service champions who want to improve their coaching and reinforcement skills and learn how to facilitate Leading Empowered Teams and Feelings to build a more customer-driven organization.
Upcoming Seminar Dates: May 12-15, 2025


Certified Leader

Certified Customer Service Trainer (CCSL)
3 Day Investment

Who Should Attend: Service leaders who want to improve their customer service,  leadership and coaching skills and learn how to improve your management skills.
Upcoming Seminar Dates: May 12-14 2025