SQI has 5 New Online Learning Programs
Feelings for Professionals.
Feelings is the world’s first customer service program. It has been updated over 10 times in the last 30 years. This highly acclaimed program achieves a positive transformation in employees by increasing awareness of customer needs.
Handling Irate Customers. Distinguish your organization from the competition in the way it handles customer complaints. Dealing with irate customers is one of the most pressure-packed experiences you will ever encounter on any job.Remember… difficult situations can go from bad to worse in a hurry.
Learn how to make on-the-spot decisions with confidence. Dramatically shorten the time it takes to complete any task for customers and co-workers by: Doing it fast, Doing it now, and Doing it right!
Empowerment: A Way of Life Learn how to make on-the-spot decisions with confidence. Discover how permission to perform and please customers will give you the keys to the Kingdom of Empowerment so you and your organization can rise to greater levels of success.
Use Remember Me to gain a competitive advantage and emotionally lock your customers into your organization. People love to hear their own name. This program trains employees to recognize the importance of making customers feel important and cared for.
We have taken material from most of our customer service programs and created an online learning course that will help you improve your customer service skills.
Another option is the The SQI Online Learning Portal