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Improve Your Customer Service With The Service First Video Library


SFVL Marketing Video (English)
SFVL Marketing Video (Spanish)

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The Service First Video Library can be used by any type of organization to improve customer service because the concepts and vignettes are generic and cover every segment of the marketplace.

Purchase The Service First Video Library and receive:

A Facilitator Manual

A comprehensive customer service resource filled with instruction guides, exercises, insights, and expertise that guarantees success beyond expectation.

Power Point Sessions

An easy-to-follow presentation for added visual impact and to enhance learning.

Discussion Guides

2 pages per video to help promote group participation through active involvement and guided discussion.

Certificate of Accomplishment

Printable for each participant upon completion of program.

Each session can be facilitated in 1 hour or less and contains the following:

Benefits of The Service First Video Library Include:

  • Train any number of employees with immediate results
  • Pay NO additional cost for future staff – cost is not based on number of users
  • It’s so user friendly you don’t have to invest in experienced facilitators
  • Fresh and relevant video examples
  • A solid foundation for future customer service training

Order the Service First Video Library now.  Free shipping worldwide via federal express

FREE Service First Video Library Brochure

Click Here to Download the English Brochure

Click Here to Download the Spanish Brochure

Click Here to Download the Russian Brochure

S&K Gaming - SFVL

Additional information

Weight 80 oz
Dimensions 14 × 10 × 9 in
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DVD's, Flashdrive


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Service First DVD Library

We have just upgraded the Service First Video Library with a 2017 Copyright. Preparedness breeds confidence and your customers look to sales associates to validate their purchases through expert knowledge, assuring them your business is best suited to satisfy their needs as a consumer. With the Service Quality Institute’s innovative Service First Video Library with 12 short 15 minute DVD’s or one flash drive, your associates will learn the interpersonal communication skills needed to navigate each customer interaction effectively. It comes with unlimited use of the facilitator and participant material.

The Service Quality Institute’s unique approach uses 12 weekly lessons that scaffold the knowledge base your business needs for success, developing a functional, in-depth insight into customer relations by building a strong foundation. Each 15-minute lesson focuses on a particular customer service topic, and doubles as an effective tool for both educating employees, and building a team dynamic. By bringing employees together in a constructive environment where they can hone in and develop existing skills while improving others, your customer service team will function as a unit. They will develop a unified consumer culture around your business so that your customers always expect the same level of exemplary service.

Take a moment to view the sample videos provided below, and explore some of the key topics covered in our Service First Video Library program.

Each library contains the following:

12 Different Video Learning Sessions
1 Facilitator Manual
12 PowerPoint Session Slides
Discussion Guide to accompany each video
Answer Keys
Certificates of Accomplishment