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The Power of a Service Guarantee...
Every now and then
I run into a service leader that is an example of what I have been preaching for the past 40 some years. A service leader that truly understands the power of
customer service. The service leader I am talking about is…Tom Raffio, CEO of Northeast Delta Dental
NE Delta Dental sells dental insurance to organizations. They specialize in the administration of dental programs and it is a very competitive industry. They excel and are the leaders in using Superior Customer Service as a marketing tool to dramatically improve their market share and revenue. They sell Dental insurance to organizations…it’s a very competitive industry. They are a nonprofit. Look at the profits of $12,349,632 and the reserves of $131,063,348. It’s strange that NO insurance firm in the world has copied NE Delta Dental.
Across the World
SQI is looking for a few companies or individuals who would like to represent our products in their marketplace. We need those with passion who want to help other companies become service leaders. An investment for inventory is required. In Ethiopia we have Ethiopian Airlines representing SQI. They are both a client and channel partner.
If interested contact:
Publicity Director US/Canada/Middle East/Asia/Europe
VP Africa Murtaza@servicequality.com
Exec VP Latin America
Upcoming Customer Service Certification Seminar
May 7-10, 2018 Minneapolis
On March 1 we are raising the price for the May Certification seminar in Minneapolis by $100
. This is the first price increase in over 5 years. We will honor the $1997 price until February 28 if we have a $200 deposit by that date.
Leverage this Certification seminar to enhance your credentials
Everyone attending receives over $1,800 in free product and the facilitator material so you can implement Feelings and Leading Empowered Teams in your market. You are given the licensee to purchase additional participant material at 85% off your Certification Fee. You can train additional managers and supervisors with Leading Empowered Teams for only $150 a person and Feelings for only $21 a person. If you take materials back with you then you can save hundreds of dollars in shipping.
In Minnesota there is NO sales tax on clothing. The Mall of America is 10 minutes from your hotel with free shuttle service. This is the largest Mall in the US. Everything is less expensive in Minnesota. Bring an empty suitcase.
for more details about our Customer Service Certification Seminar.