SQI March Newsletter
The Apple of Banking - An Amazing 2017 for Metro Bank

Hi [firstname|there],

I am convinced that if you master the service culture, your results can also be dramatic.  Year after year, Metro Bank proves my point.

Metro Bank spends virtually no money on advertising. Please read carefully the attachment. Remember they opened July 29, 2010 with 4 locations. The first new bank in London in 163 years.

Because they focus on speed, customer experience, hours convenient to the customer and the best technology, click below to see their uncomparable results:

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Is Lying Good Customer Service?
I believe in the US too many employees believe lying is good customer service. Their focus is to make customers feel happy instead of telling them the truth. It appears to happen more in the US than other countries.

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SQI's Online Learning Certification

By the 19th of March the Online learning will be revised. If you're interested, take a look at our website with the updated Online Learning platform. We are working with Vubiz to improve the delivery. 

We have 14 courses to choose from for our online learning. Building a culture of service excellence within your business requires an individual and coordinated effort from every echelon in the corporate structure from sales associates to quality control, to management.

The Service Quality Institutes’ innovative online certification courses are designed to cultivate a general standard of exemplary service by empowering each employee with the tools needed for consistent success in their daily interactions.

We have 14 online learning courses for you to choose from and if you choose any 14 you receive Certification and a $187 discount. The new pricing is $49 each and only $499 for all 14 and the Certificate. 

The 14 sessions are:

  1. Quality Service Definition
  2. Customers and Their Decisions
  3. Understanding Customer Interactions
  4. Exceeding Customer Expectations
  5. Working as a Team
  6. Feedback
  7. Empowerment
  8. Employing the Strategy of Speed
  9. The language of Positive Communication
  10. Effective Communication
  11. Effective Telephone Techniques
  12. Handling Complaints and Service Recovery
  13. Service Attitude and Mindset
  14. Quality of Work
It will play on mobile devices. Each of the 14 courses have a substantial amount of live video in the course. We can rebrand the 14 courses with your logo and background color for only $250.

Certification Seminars

Empower yourself and your representatives with the Service Quality Institute informative and insightful customer service certification workshop: a three-day seminar dedicated to the nuances, strategies, and keys to successful customer interactions. Gain the validity and recognition necessary to advance in your career, or strengthen your management group with sessions designed for both trainers and leaders.

The Service Quality Institute has garnered international recognition as an educational leader in customer service management, strategy, and the science of interpersonal communication and helping people believe in themselves. Our certified customer service experts continue our tradition of excellence every day in their field. Our diverse range of topics and innovative approach to educating and informing our attendees gives your associates the confidence and knowledge base to wow both customers and their superiors.

Take a moment to view our current schedule of both employee and management seminars.

Reservations are limited, so be sure to schedule your management or employee team in advance.

Certification Seminar May 7-10, 2018 Monday - Thursday 
Register for your Customer Service Certification, click HERE

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John Tschohl
Service Quality Institute

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Service Quality Institute, 9201 East Bloomington Freeway Minneapolis, MN 55420