SQI October 2018 Newsletter

If You Invested $1,000 in Amazon 20 years ago, how much would you have now?

It's been almost a year since Amazon closed its deal to purchase Whole Foods and Amazon's stock has more than doubled over the past year, outperforming other publicly traded grocery chains by a wide margin. 

As impressive as that is, original investors in Amazon fare even better. How much do you think a $1,000 investment in 1997 would be worth today? I'll give you a hint, it's better than FANG (Facebook, Apple, Netflix, Google), plus Ebay combined. Read our latest blog to find out how much you would have after 20 years investment.

Continue reading SQI's latest blog post

Superior Service in Russia

While in Kirov for a Public seminar on Sept. 8 th for 350 leaders I had a frustrating experience that was solved by a very customer-service oriented business owner.

I flew there on Aeroflot which has consistently poor customer service, but I use them to save money for my clients. It takes Aeroflot 1- 3 days to put your luggage on the plane. I received my suitcase the evening of September 9 th and I was concerned I would be stuck doing my seminar in jeans and tennis shoes.  After finally receiving my luggage the night before, I got up and dressed by 6 am for my seminar and was being picked up in 60 minutes,  I put my shoes on and found out I brought 2 left shoes. I had never screwed up this bad before. I called my channel-partner at 6 am to explain my problem.

The good news is Marat Yamashev owner of Euro Nord, a shoe store in Kirov, immediately came to my rescue. He brought me 2 pairs of very attractive shoes at 7 am.  I now have a new pair of shoes and continued to my seminar. This was an example of awesome customer service. I know of no us firm that would ever do this.

Service Strategy Seminars

I speak and write on Service Strategy, Empowerment, Service Recovery, Motivation, Speed and the Customer Experience. I just finished seminars in Kirov Russia ( public seminar ) and Moscow for PEC , the leader in logistics and transportation in Russia. 

This month I have two seminars in Bulgaria, October 18 a public seminar and October 20 for Bulgarian Economic Forum .

Then I fly to Greece for a day and another public seminar in Cyprus on October 24.

If you want to drive the customer experience with your leadership team contact my team:

Brook Brown, US, Europe, Africa,Asia, Middle East  Brook@servicequality.com  Cell 1-952-232-9932

Marina Lukyantseva , Russia and CIS  Marina@servicequality.com  Cell 1-408-637-8730

Carmen Velasco , Latin America Carmen@servicequality.com  Cell 1-619-862-7694

Everyone is also available on Whats App and Skype.

Why Use the SQI Online Learning Portal?

Our portal of online courses is a comprehensive training solutions that continues customer service, soft skills and complaisance training all in one easy to use solution. Companies offer the online learning portal to all levels of employees as an innovative, new training program that increases engagement, provides development opportunities and builds organizations knowledge.

It's easy to get started,  visit our new web site for online learning
We have two levels: 

  1. Gold with 60 courses 
  2. Platinum with 100 courses

We can also brand the site with your company logo, imagery, text and custom URL

We have also 14 customer service courses to choose from for our online learning or you can choose the Gold or Platinum levels with 60 – 100 courses.

The Service Quality Institutes’ innovative online certification courses are designed to cultivate a general standard of exemplary service by empowering each employee with the tools needed for consistent success in their daily interactions.

For more information and special pricing contact Brook Brown
Cell: 1-952-232-9932
Email: Brook@servicequality.com

It will play on mobile devices. Each of the 14 courses have a substantial amount of live video in the course.  Click here to order .

Service Culture Plan or Induvial Learning Programs

If you are interested in our 1-3 year service culture plans where discounts are often over 90% give us a call or send an email.

Customer-Service.com has a variety of programs you can use to develop your workforce. SQI is the only company in the world that has enough different programs that you could give all employees a new program every 4 months for 4 years.

In The Media

The Religion of Empowerment at Disney

The Religion of Empowerment at Disney

The Beauty of Bellyachers

The Beauty of Bellyachers

How to Complain When You Feel Wronged by an Airline, a Hotel or a Rental Car Company

Deliverying an Unmatched Customer Experience in the Digital Age
American Fastener

Out-learn Your Competition
American Fastener

Out-learn Your Competition
Agency Sales

Hard Work - Recipe for Success
Retail Observer

Roll Up Your Sleeves and Become Relevant to Your Customers
Call Center Times

See All Media Articles


John Tschohl
Service Quality Institute
9201 E. Bloomington Freeway
Minneapolis, Minnesota 55420 USA
Office: (952) 884-3311
Cell: (612) 382-5636

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