SQI November Newsletter

Why it’s Almost Impossible to Implement a Service Culture Plan

Hi [firstname|there],

I have been talking and writing about customer service longer than anyone else in the world, letting both large and small companies know that it’s fiercely competitive out there and the only way to compete and win is with superior customer service. It will help you retain customers, build market share and improve worker performance. I, for one, am relentless in this.  I work on it daily

For 40 years I have said the major reason organizations are not customer driven is because top management has no grasp of the financial impact and the impact it has on employee performance. They are not relentless...

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SQI has a 12 session program called the Service First Video Library. It is magic. You can teach your entire workforce the art of superior customer service with a new DVD (Also on flash drive) each week or each month.

There are hundreds of ideas in 12 videos.
Session One: Your Key to Customer Satisfaction
Session Two: Teamwork Development
Session Three: Handling Complaints and the IrateCustomer
Session Four: The Language of Positive Communication 
Session Five:  Effective Questioning and Listening
Session Six:  Exceeding Customer’s Expectations
Session Seven: Value-Added Service 
Session Eight: Effective Telephone Techniques
Session Nine: The Art of Satisfying Customers
Session Ten: Service Recovery
Session Eleven: Empowerment
Session Twelve: Total Quality Service

Click the links below to learn more about our Service First Video Library

Service First Video Library Brochure (English)

Service First Video Library Brochure (Spanish)

If you would like to view more details including a part of the video, leader guide, PowerPoint, and Participant Material, please visit our site.

We offer 2 free gifts with your order:

  1. A copy of my book Achieving Excellence Through Customer Service
  2. My speaking video with tactics for senior management.

The price is 10 easy installments of $199 each for 10 months via a credit card or one installment of $1,697 and you save $293.  FREE SHIPPING WORLD WIDE THROUGH DECEMBER 31, 2018  No Ifs, No Ands, No Buts Your satisfaction is guaranteed or your money back.

There are no recurring costs because you download the participant material and you have permission to reprint as many as you want.  You can train your entire staff for $199 a month. We ship all 12 videos plus the 2 gifts with your order. 

Place your order now. FREE shipping now through December 31, 2018 worldwide via Federal Express. You can do a wire transfer, pay by Paypal, or credit card. US firms can be invoiced and pay by check.  Call 800-548-0538 or 952-884-3311 If on our web site Use the code Free Shipping

Why Use the SQI Online Learning Portal?

Our portal of online courses is a comprehensive training solutions that continues customer service, soft skills and compliance training all in one easy to use solution. Companies offer the online learning portal to all levels of employees as an innovative, new training program that increases engagement, provides development opportunities and builds organizations knowledge.

It's easy to get started, visit our new web site for online learning
We have two levels: 

  1. Gold with 60 courses 
  2. Platinum with 100 courses

We can also brand the site with your company logo, imagery, text and custom URL

We have also 14 customer service courses to choose from for our online learning or you can choose the Gold or Platinum levels with 60 – 100 courses.

The Service Quality Institutes’ innovative online certification courses are designed to cultivate a general standard of exemplary service by empowering each employee with the tools needed for consistent success in their daily interactions.

For more information and special pricing contact Brook Brown

Cell 1-952-232-9932

It will play on mobile devices. Each of the 14 courses have a substantial amount of live video in the course. Click here to order.

What's New at SQI?

Upcoming Customer Service Certification Seminars

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See All Media Articles

John Tschohl
Service Quality Institute
Minneapolis, Minnesota 55420
Office 1-952-884-3311
Cell 1-612-382-5636


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Service Quality Institute, 9201 East Bloomington Freeway Minneapolis, MN 55420