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ATTENTION: LEADERS, MANAGERS AND SURPERVISORS

Do you Like John Tshcohl

Step up Customer Serivce

Get Loyal, Returning Customers with More Revenue with Epic Training and Techniques by SQI (Service Quality Institute)

Customer Serivce Certification

MINNEAPOLIS, MN USA MAY 12-15 2025

Service Quality Institute gives companies all over the world the techniques and training to make and keep quality customer relationships. Loyal, returning customers drive more revenue each year in every industry worldwide than new customers, making quality customer service an essential element to any sales strategy. Through training programs, conferences, books and other materials, your employees can learn about the value of a service culture from customer service guru John Tschohl and SQI.

Let me Introduce Myself

I am john tschohl

John Tschohl is an internationally recognized authority on customer service and empowerment strategies. For over 45 years, he has dedicated his career to helping organizations cultivate a service-oriented culture through practical and straightforward methodologies.

Dubbed the “Guru of Customer Service” by prominent publications such as USA Today, Time, and Entrepreneur magazines, Tschohl has authored several influential books on customer service, including “Achieving Excellence Through Customer Service,” “Empowerment: A Way of Life,” and “Loyal for Life: How to Take Unhappy Customers from Hell to Heaven in 60 Seconds or Less.”

In 1972, Tschohl founded the Service Quality Institute (SQI), a global leader in customer service training.

Advance your career with credentials recognized by organizations everywhere

SQI’s training programs, conferences, and other materials empower employees and help to create happy, loyal customers. SQI has already helped hundreds of companies across the world drive sales through customer loyalty and create an organized system for improving customer relationships. With easy to follow materials and guided strategies to resolve conflict in any industry or step in the process, managers and company decisions makers are empowering their businesses with unbeatable customer service tools.

Trainer

May 12-15, 2025

Investment $2,297.00 US

Early Brid Registration Special by January 31, 2025

$1,997 US

Leader

May 12-15, 2025

Investment $1,297.00 US

Participants will Recieve Certificate of Completion by:

Read the customer service testimonials to see how business leaders are improving their company performance through quality service. Introduce these powerful tools into your company and start growing business success through customer satisfaction. 👇

“I had the opportunity of implementing Feelings to our employees and the results exceeded the limits of my imagination. The change with the employees was evident after implementing the first session, both in the way of dealing with customers, and in the interactions with their co-workers and supervisors.”

Luis Abadia

Hyundai Guatemala

“GCB Bank Ltd. needed to improve our service experience and change the culture of over 2,500 employees. We identified the Service Culture Plan offered by Service Quality Institute to be the ideal program for our change. We are beginning to see a positive mindset change towards enhance customer service delivery.”

Samuel Sarpong

GCB Bank

“This is one of the only training programs that specifically addresses the unique customer service aspect from a government, not business, perspective.”

Erin Schwie Langston

Strategic Customer Services, City of Dallas

“During the past 16 years, my organization has utilized many of the programs that The Service Quality Institute has produced. Beginning with the original; Service First – Video Library, Leading Empowered Teams, Loyal for life and Feelings. All of them are outstanding programs to initiate a Customer Service Culture in any organization that is serious about developing a Service Strategy that will shadow its competition.”