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Certification Seminars

Certification Seminar May 20-23, 2024  Virtual & In-Person

May 22-25, 2023  Certification Seminar Testimonials

Jose Luis De Alba, CEO, Incipio Ventures, Guadalahara, Mexico
Watch Jose’s Testimonial


Rita Heritage, Manager in Charge, H.E.B.
Houston, Texas
Watch Rita’s Testimonial

Bernard Muhongo, Cabinet Office, Government of the Republic of Zambia, Lusaka Zambia
Watch Bernard’s Testimonial

Dara Thao Mong, Office Manager, Sedation & Implant Denistry. St. Paul, Minnesota
Watch Dara’s Testimonial

Chama Chilambwe, Acting Director-Finance &
Zambia Development Agency, Zambia
Watch Chama’s Testimonial

Osvaldo Aufiero, President, Aufiero Informatica
Buenos Aires, Argentina
Watch Osvaldo’s Testimonial

Esther Kawina, Cabinet Office, Government of the Republic of Zambia, Lusaka Zambia
Watch Esther’s Testimonial

Khanh Hoang Lehuu, Store Manager, e POD Plus Minnetonka, Minnesota
Watch Khanh’s Testimonial

Annabel Zulu, Human Resource Manager, Zambia Development Agency, Lusaka, Zambia
Watch Annabel’s Testimonial

Mark El-TineVice President Boliva, Service Quality Institute, Santa Cruz, Boliva
Watch Mark’s Testimonial

Jalisa Henry-JordanCustomer/Member Experience Coordinator, Barbados Public Workers’ Co-operative Credit Union Limited, Barbados
Watch Jalisa’s Testimonial

Aneta Korobkina, Partner in Russia. 
Video in Russian.

Pat Porras, SQI’s CCST Trainer

Certified Customer Service
Trainer (CCST) –
 4 Day Investment

Who Should Attend: Service champions who want to improve their coaching and reinforcement skills and learn how to facilitate Leading Empowered Teams and Feelings to build a more customer-driven organization.


If you want to avoid the travel expenses or do not have a visa to enter the US, participate virtually on Zoom at the discounted rate.
Each person is granted participation for a FREE in-person future Certification in Minneapolis if your visa is denied and participation in the virtual Certification.



Offered: Public and Tailored In-House Certification Programs in English or Spanish anywhere in the world.

Empower yourself and your Team with Service Quality Institute’s Customer Service Certification Seminars: a 4 day customized seminar dedicated to the nuances, strategies, and keys to driving a service strategy and  customer experience  at your organization. Gain the validity and recognition necessary to advance in your career, or strengthen your management group with sessions designed for both trainers and leaders.


The Service Quality Institute has garnered internationalrecognition as an educational leader in Customer Service Certifications,
management, strategy, and the science of interpersonal communication and  helping people believe in themselves. Our Certified Customer Service experts continue our tradition of helping you create a Customer Centric Culture.

Take a moment to view our current schedule for the May 20-23, 2024 Certification Seminar. Reservations are limited, so be sure to
schedule your participation in advance. If a Visa is required to enter the US we will provide an invitation letter and support from my US Senator once a visa appointment has been made and the initial payment of $649 or the early bird payment has been made. US Embassies often need 3- 6 months in advance to get a visa appointment so do not delay seeking online a visa appointment.

May 20-23, 2024 Investment:

The investment is only $2,800 per person for live in person certification in Minneapolis, or $2,600 per person for virtual online.
You can register in nine convenient installments charged monthly to your credit or debit card.
1. Live In Person experience: an initial payment of $649, and nine monthly installments of $239
2. Online experience: one down payment of $539, and nine monthly installments of $229 Change ASAP today

For this plan you need to make your registration at least three months before the start of the program. If you need a U.S. Visa as soon as we have the payment John Tschohl will send a Visa Invitation letter and once you have a Visa appointment we will ask our US Senator to send a letter to the US Embassy in your country to support your Visa approval. Financing is through Service Quality Institute with no interest.

Early Bird Special Rate:

With your early enrollment you will save $503 per person with the reduced one-time fee of only $2,297  for the live in person experience,
and $2,097 per person for the online experience:

 Group Rates:

With the GroupPass you can enroll up to five people for $7,997 in the live in person format, or $7297  for the virtual online experience. With early
registration the sixth participant from your organization attends for FREE.

Payment methods:

We Accept credit and debit cards, PayPal, Venmo, Western Union and wire transfers.

 Optional: CCSL Certification:

Certified Customer Service Leader (CCSL): If you can’t devote time to the entire program, consider the 3 day Certification. It is the
shortcut track with John Tschohl’s Service Strategy presentation, Leading Empowered Teams for an Awesome Customer Experience and Feelings

The CCSL is designed for executives who want to learn the managerial component of our learning process for their own management and leadership, without interest in teaching it to others in the company.

It does not include the Train-The-Trainers, or facilitator materials. The investment is only $1,497 per person in person, or $1,397 each online.  Certification graduates receive the CCSL (“Certified Customer Service Leader”) diploma, without the CCST (“Certified Customer Service Facilitator”) accreditation.


Click here to complete your registration Registration Seminar

Certified Trainer

Certified Customer Service Trainer (CCST)
4 Day Investment

Who Should Attend: Service champions who want to improve their coaching and reinforcement skills and learn how to facilitate Leading Empowered Teams and Feelings to build a more customer-driven organization.
Upcoming Seminar Dates: May 20-23, 2024


Certified Leader

Certified Customer Service Trainer (CCSL)
3 Day Investment

Who Should Attend: Service leaders who want to improve their customer service,  leadership and coaching skills and learn how to improve your management skills.
Upcoming Seminar Dates: May 20-22, 2024