Certification Seminars

Certified Customer Service
Trainer (CCST) – 4 Day Investment

Who Should Attend: Service champions who want to improve their coaching and reinforcement skills and learn how to facilitate Leading Empowered Teams and Feelings to build a more customer-driven organization.

 

WORLDWIDE CUSTOMER SERVICE CERTIFICATION

Offered: Public and Tailored In-House Certification Programs in English or Spanish anywhere in the world.

Empower yourself and your Team with Service Quality Institute’s Customer Service Certification Seminars: a 4 day customized seminar dedicated to the nuances, strategies, and keys to driving a service strategy and customer experience at your organization. Gain the validity and recognition necessary to advance in your career or strengthen your management group with sessions designed for both trainers and leaders.

 

The Service Quality Institute has garnered international recognition as an educational leader in Customer Service Certifications,
management, strategy, and the science of interpersonal communication and helping people believe in themselves. Our Certified Customer Service experts continue our tradition of helping you create a Customer Centric Culture.

 

Investment:

 Optional: CCSL Certification:

Certified Customer Service Leader (CCSL): If you can’t devote time to the entire program, consider the 3 day Certification. It is the
shortcut track with John Tschohl’s Service Strategy presentation, Leading Empowered Teams for an Awesome Customer Experience and Feelings

The CCSL is designed for executives who want to learn the managerial component of our learning process for their own management and leadership, without interest in teaching it to others in the company.

It does not include the Train-The-Trainers, or facilitator materials. The investment is only $997.00 per person in person (Minimum of 10), or $797.00 each (Minimum of 10) online.  Certification graduates receive the CCSL (“Certified Customer Service Leader”) diploma, without the CCST (“Certified Customer Service Facilitator”) accreditation.