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Certification Seminars


Offered: Public and Tailored In House Certification Programs In English or Spanish

Empower yourself and your Team with Service Quality Institute’s Customer Service Certification Seminars: a 3-5 day customized seminar dedicated to the nuances, strategies, and keys to successful customer engagement and  experience  at your organization. Gain the validity and recognition necessary to advance in your career, or strengthen your management group with sessions designed for both trainers and leaders.

The Service Quality Institute has garnered international recognition as an educational leader in Customer Service Certifications, management, strategy, and the science of interpersonal communication and helping people believe in themselves. Our Certified Customer Service experts continue our tradition of helping you create a Customer Centric Culture.

Take a moment to view our current schedule of both employee and management seminars. Reservations are limited, so be sure to schedule your management or employee team in advance.

Certification Seminar September 14-17, 2020  Monday – Thursday

Certified Trainer

Certified Customer Service Trainer (CCST)
4 Day Investment

Who Should Attend: Service champions who want to improve their coaching and reinforcement skills and learn how to facilitate Leading Empowered Teams and Feelings to build a more customer-driven organization.

 Details: Click Here for more information.

Certified Leader

Certified Customer Service Trainer (CCSL)
3 Day Investment

Who Should Attend: Service leaders who want to improve their customer service,  leadership and coaching skills and learn how to improve your management skills.
Upcoming Seminar Dates: September 14-16, 2020

Details: Click Here for more information.