Certification Seminar May 20-23, 2024
Dara Thao Mong, Office Manager, Sedation & Implant Denistry. St. Paul, Minnesota
Watch Dara’s Testimonial
Chama Chilambwe, Acting Director-Finance &
Administration, Zambia Development Agency, Zambia
Watch Chama’s Testimonial
Esther Kawina, Cabinet Office, Government of the Republic of Zambia, Lusaka Zambia
Watch Esther’s Testimonial
Mark El-Tine, Vice President Boliva, Service Quality Institute, Santa Cruz, Boliva
Watch Mark’s Testimonial
Jalisa Henry-Jordan, Customer/Member Experience Coordinator, Barbados Public Workers’ Co-operative Credit Union Limited, Barbados
Watch Jalisa’s Testimonial
Aneta Korobkina, Partner in Russia.
Video in Russian.
Pat Porras, SQI’s CCST Trainer
Offered: Public and Tailored In-House Certification Programs in English or Spanish anywhere in the world.
Take a moment to view our current schedule for the May 20-23, 2024 Certification Seminar. Reservations are limited, so be sure to
schedule your participation in advance. If a Visa is required to enter the US we will provide an invitation letter and support from my US Senator once a visa appointment has been made and the initial payment of $649 or the early bird payment has been made. US Embassies often need 3- 6 months in advance to get a visa appointment so do not delay seeking online a visa appointment.
May 20-23, 2024 Investment:
For this plan you need to make your registration at least three months before the start of the program. If you need a U.S. Visa as soon as we have the payment John Tschohl will send a Visa Invitation letter and once you have a Visa appointment we will ask our US Senator to send a letter to the US Embassy in your country to support your Visa approval. Financing is through Service Quality Institute with no interest.
Early Bird Special Rate:
With your early enrollment you will save $503 per person with the reduced one-time fee of only $2,297 for the live in person experience,
and $2,097 per person for the online experience:
With the GroupPass you can enroll up to five people for $7,997 in the live in person format, or $7297 for the virtual online experience. With early
registration the sixth participant from your organization attends for FREE.
Optional: CCSL Certification:
Certified Customer Service Leader (CCSL): If you can’t devote time to the entire program, consider the 3 day Certification. It is the
shortcut track with John Tschohl’s Service Strategy presentation, Leading Empowered Teams for an Awesome Customer Experience and Feelings
The CCSL is designed for executives who want to learn the managerial component of our learning process for their own management and leadership, without interest in teaching it to others in the company.
It does not include the Train-The-Trainers, or facilitator materials. The investment is only $1,497 per person in person, or $1,397 each online. Certification graduates receive the CCSL (“Certified Customer Service Leader”) diploma, without the CCST (“Certified Customer Service Facilitator”) accreditation.
Click here to complete your registration Registration Seminar
Certified Customer Service Trainer (CCST)
4 Day Investment
Who Should Attend: Service champions who want to improve their coaching and reinforcement skills and learn how to facilitate Leading Empowered Teams and Feelings to build a more customer-driven organization.
Upcoming Seminar Dates: May 20-23, 2024
Certified Customer Service Trainer (CCSL)
3 Day Investment
Who Should Attend: Service leaders who want to improve their customer service, leadership and coaching skills and learn how to improve your management skills.
Upcoming Seminar Dates: May 20-22, 2024