Service Quality Institute has the strongest brand in the world when it comes to Customer Service. SQI will offer two Diplomas and two Certificates.
Graduate of Customer Service When an employee in our service culture plan successfully graduates from 7 SQI courses they will receive from SQI the Graduate of Customer Service diploma and clients participating will give the employee a 20% pay increase. By this time the employee has become more valuable and more skilled at customer service. This Diploma will be given to the graduate with an Annual or Semi Annual Graduation event financed by the client. SQI will also add to our web site the names of all graduates. We have the software to track participation and utilization of the skills we teach on our web site. All clients and graduates should be using our free software to make sure the employee participated in all sessions and is using the skills each course teaches. To graduate from college you have to have a passing average. The software allows the student to evaluate their performance and for their manager to do the same.
Master of Customer Service This Diploma is for students who have successfully graduated from Leading Empowered Teams, Coaching for Success and 7 other SQI programs. This graduate will receive upon graduation a 25% increase in compensation. Once again this is a more valuable leader, manager, employee and customer service champion. Graduation will be at the Annual Graduation event.
1. Master of Customer Service 9 programs 48 credits needed
2. Graduate of Customer Service 7 programs 28 credits needed
3. Certified Customer Service Champion for Facilitators
4. Certified Customer Service Organization given to organizations for each year they are training all their
employees. Will be dated for each year. A service culture client will be allowed to buy one new program a year for 1/3rd the price and be provided free materials for employee turnover. Employee turnover in most organizations is 25-30%. Often much higher. This is a lifetime award.
SQI will design the Diplomas and Certificates.
We can issue credits for each program:
Feelings 6 credits
All 2 session programs 4 credits
All one session programs 3 credits
The Service First Video Library 8 credits
Leading Empowered Teams 12 credits
Coaching for Success 8 credits
SQI will issue the diplomas. We will provide our own accreditation on a worldwide basis. There are NO higher education institutions in the world delivering any programs on customer service. SQI will do this for companies using our 3 year service culture plan.
Benefits to Clients:
If a company could provide FREE education, diplomas and credentials to employees with NO cost to them or the student that is the concept behind this plan. If you have a company of 100, 500, 2500, 5000 or 10,000 employees and you could offer employees the opportunity to get a diploma that they can use for the rest of their life and increase their income upon graduation that is the motivation behind this plan. The company benefits from having less employee turnover, individuals wanting to move up and advance their skills.
These companies have to agree to:
A 20% pay increase for the graduate of Customer Service and 25% for Master of Customer Service. These graduates will become more valuable and will most likely receive a promotion which will exceed the 20% -25% compensation increase in order to participate. This is a mandatory requirement to insure participation.
A Company will be offered 1 new program a year for 1/3 the price plus free replacement materials for new employees so this Diploma program will not stop.
A Company should be able to reduce their employee turnover with this formula and develop superior employees
Employee turnover averages about 25-30% for most companies. Customer Service development of their employees must never stop.
There is no charge for this service. It will be part of the Service Culture investment.
SQI is offering Diplomas for all those who successfully graduate from at least 7 or 9 SQI courses. This will be part of all future service culture plans. We are going to provide recognition, credentials and increased income for graduates.
We go to the University to get a degree, The objective and result is more income, status and advancement. You carry the credentials with you your entire life from job to job. If no one cared about their degree not many people would go to college. When you get a valuable degree you make more money. Customer Service is a valuable diploma. There is more value graduating from Harvard than a small college no one has heard of. Service Quality Institute is the global leader in customer service and the only organization in the world focusing solely on customer service.
If you did not make more money from going to college not many people would go. We need a strong incentive for rewarding more valuable employees. This plan should also reduce employee turnover because the organization is funding this degree and employees will have high value for each of these Degrees.
The purpose is to help the employee see a personal and financial reward for their efforts and participation. It will also create an incentive for the employees to push their company leadership to offer more SQI courses and more often.