Leading Empowered Teams
Four day In-House Train-the-Trainer Customer Service Certification Seminar : Leading Empowered Teams
Two day In-House Customer Service Seminar: Leading Empowered Teams (up to 30 participants)
Leading Empowered Teams
"Lead with Confidence. Empower with Purpose."
Discover how effective leadership can fuel empowered teams that take ownership, innovate freely, and drive exceptional results — all under your guidance with our leading empowered team
4.9
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Facilitator Package: Leading Empowered Teams
$500.00 Add to cart -
Participant Package: Leading Empowered Teams
$150.00 Add to cart -
Four day In-House Train-the-Trainer Customer Service Certification Seminar : Leading Empowered Teams
$1,797.00 Add to cart -
Two day In-House Customer Service Seminar: Leading Empowered Teams
$425.00 Add to cart -
Two day In-House Customer Service Seminar: Leading Empowered Teams (up to 30 participants)
$425.00 Add to cart
Why This System is So Effective
Leading Empowered Teams for Service Quality teaches skills through interactive modules emphasizing hands on experience.
The results are memorable episodes applied to produce positive changes in the behavior of the participant’s quality service team. Quick results are achieved through the application plans and on-the-job reference manual required for team leaders
Taking the Next Step Toward Quality Service
- Participant Package includes resource book, seminar materials, experiential exercises and “Achieving Excellence Through Customer Service.”
- Leader Package includes guide book, facilitator’s information and detailed explanation of all class exercises.
How to Get Started
Leading Empowered Teams for Service Quality is available through a number of enrollment options. Best results will be obtained if the workshop is delivered in two concurrent day sessions.
If necessary, the system can be facilitated in two separate day sessions or divided by modules to suit your training needs.
Service Quality Institute also has certified customer service certification seminars where you and your staff can attend certification for Certified Customer Service Leader (CCSL) or Certified Customer Service Trainer (CCST) seminars at Service Quality Institute
Exceptional Service Through Exceptional Management
Establish Team Purpose and Direction
Coach Team Members to Improve Performance
Build Teamwork to Pool Resources and Synergize
Developed By Professionals Who Know the Challenges of Customer Service
Establish Team Purpose and Direction
The Leading Empowered Teams seminar first creates participant awareness of the customer/employee service and flash points. Participants learn to recognize areas that create gaps between what they provide and what the customer expects. In a series of exercises, participants learn the pathways of becoming more responsive and customer oriented. Every new idea generated through this analysis is reinforced back on the job, monitored, and fedback to the team.
Empower Team Members to Realize Team and Individual Potential
Leading Empowered Teams stresses building trust and empowering team members to anticipate and take action
to solve customer problems. Participants learn how to provide support for team members who choose to be empowered and acquire strategies for overcoming obstacles to empowerment. Participants realize better results in the workplace as those obstacles are dealt with effectively.
Coach Team Members to Improve Performance
Leading Empowered Teams teaches participants how to observe critical service behavior. Participants identify indicators that can improve their team’s level of service and create a consciously competent workplace. As a team leader, he or she learns how to play the role of coach while maintaining a valuable contribution to the team. Participants are encouraged to catch somebody doing something right and use this positive feedback to motivate employees to provide even better quality service
Build Teamwork to Pool Resources and Synergize
Implementing effective teamwork in the workplace is the ultimate result of Leading Empowered Teams for Service Quality. The seminar teaches how to positively deal with the barriers restricting teamwork. The exercises define team goals, roles, standards, and emphasize the importance of feedback in continuously improving team performance. The participants are given the tools and techniques to enable self-managing teams on their own worksites.
about this course
Leading Empowered Teams for an Awesome Customer Experience (ACE).
You have been selected to help your team build a customer service culture. If you have never led a workshop before, you’re probably a bit nervous. That’s only natural. However, the material is well organized and easy to use. So relax. This leader guide will take you stepby-step through each phase of the learning process. Just follow the directions, and you will find yourself confidently leading your team toward service excellence.
Skills you'll gain
- Creates an empowered workforce.
- Boosts employee confidence and decision-making ability.
- Improves customer loyalty and retention.
- Increases productivity and speed and reduces time spent escalating issues.
Meet the Creator of course
John Tschohl
President Service Quality Institute
Leading Empowered Teams for Service Quality was created by Service Quality Institute, the global leader in customer service dedicated to quality service training and research. Over the last three decades, Service Quality Institute has developed a wide range of learning systems, helping thousands of organizations enhance their level of quality customer service
Empowering Employees, a Way of Life Ratings and Reviews
5 Stars
89%
4 Stars
70%
3 Stars
50%
2 Stars
10%
1 Stars
5%
Frequently asked questions about empowerment a way of life
How Do we Prevent Employees from Giving Away the Store?
What is the worst thing that can happen? An employee gives away too much. Now you have an over happy customer. Your competition is screwed. This is targeted marketing money.
Why are Employees Reluctant to Make an Empowered Decision in Favor of the Customer?
They know and believe they will be FIRED. You must use lots of recognition and celebration to encourage employees to make fast empowered decisions in favor of the customer.
What are the 3 Main Reasons Employees Will NOT make Empowered Decisions?
1. Fear of being fired is 95% of the reason. You must immediately use recognition when you see or hear about empowered decisions.
2. Fear of being forced to pay for what they gave away to the customer.
3. Being put down, screamed and yelled at by management.
It is just too Expensive to Train Everyone?
SQI products eliminate 80 – 90% of the total costs associated with training (including labor time, travel expenses, use of trainers and materials) by using material that changes behaviors and attitudes, teaches the fundamentals of leading edge customer service skills and builds employee morale and teamwork. We have online learning also available for employees in remote locations.
Can You Really Develop High performing Employees?
SQI products eliminate 80 – 90% of the total costs associated with training (including labor time, travel expenses, use of trainers and materials) by using material that changes behaviors and attitudes, teaches the fundamentals of leading edge customer service skills and builds employee morale and teamwork.
How Do You Create Behavior Change?
We use 3 elements to create maximum behavior change:
- High-quality video using vignettes your employees can relate to.
- Facilitator and leader material so each person can skillfully keep the program on track, with lots of discussion and participation by everyone.
- Very attractive 2 color participant material which is easy to read and understated with lots of white space. Includes participant book, technique card, performance standard and certificate.
We Have Too Many Locations Scattered all over the Country to Cost Effectively Train Everyone nor Do We Have Enough Skilled Trainers?
SQI conducts Train-the-trainer sessions on Zoom, MS Teams, Google Meet or In-Person for facilitators at each location WHO have three skills.
- Enthusiasm
- Per Respect
- A passion for superior customer service.
Title is not important. You need at least one person and every location with these skills to implement our customer service programs. Not all managers have all three of these skills nor the time.
We prefer a facilitator for every 30 employees, so no employee has to do facilitate more than 2 groups of 15 people each. Virtually anyone with these 3 skills using our user friendly and goof proof facilitator material can be a great facilitator/instructor.
There is NO need to hire professional instructors, pay their salaries and benefits plus all their travel expenses.
Can We Mix and Match to Achieve Better Prices?
Yes. We have significant volume pricing and you can mix and match to achieve better pricing. Contact: quality@servicequality.com or WhatsAap/ Mobile: +1-612-382-5636 for volume pricing.
Do You Have Online Learning Available?
Empowerment Employees is available online.
What Happens After Buying Your Programs They Do Not Work or We Do Not Like Them?
SQI has a NO If’s, NO Ands and NO Buts LIFETIME Money Back Guarantee.
Try Healthcare with Feelings, and if you’re NOT satisfied with the results, return the materials for a full refund.. No Strings Attached!